Your documents, answering the phone.
Upload a PDF, type an answer or point it at your website. Quill answers callers from your knowledge base, says which section it read, and brings you every question it couldn’t answer.
Or talk to Quill live in your browser →Three ways in. One list of what Quill knows.
The answer is in a binder somewhere. Quill has already read it.
The old way.
The QuorumVoice way.
It says where the answer came from.
When Quill answers from a document, it names the document and the section, and keeps to what it says. Turn on “Read it word for word” and it quotes the wording exactly: right for a rule, a definition or a deadline.
Private answers stay private.
Mark an entry or a document “Verified accounts only.” A verified caller hears the answer; anyone else hears that it needs a verified account, and Quill offers to verify them on the spot.
What it couldn’t answer comes back to you.
Every question Quill couldn’t answer on a call lands at the top of the knowledge base, and every answer it gives is counted, so you can see what earns its place.
Needs an answer.
Who asked, how, and in their words, with a draft from your site and entries when one comes close. Answer it once and it becomes an entry.
Used by Quill.
“38 answers · last today” on the entry that works, “Never used” on the one nobody has needed. Thirty days of use, one bar a day.
Replace it, no gap.
Upload a new version and Quill keeps answering from the current one until the new one has been read.
It quotes. It doesn’t rule.
Quill says what your document says and where. It doesn’t interpret it or predict an outcome; a dispute or an appeal becomes a message for your team.
Off in one switch.
Turn off “Quill uses this” and Quill stops answering from a document right away. The sections stay, so turning it back on costs nothing.
One knowledge base, everywhere Quill works.
On calls and texts.
Quill Concierge answers texts from the same knowledge it uses on calls, and names the section there too.
Quill Concierge →In Quill Assistant.
Ask what the knowledge base says, what changed this week, or whether people are still asking about something.
Quill Assistant →In your weekly report.
Add “Knowledge base changes” to a scheduled report: what was added, edited or unpublished, by whom, and what the crawler found.
Ask it from Claude, ChatGPT or your phone.
On Pro and Advanced, the QuorumVoice connector brings the knowledge base search into Claude and ChatGPT, and the iOS and Android apps let you answer the questions Quill missed from wherever you are.
Everything your front desk does, on one platform.
Entries, documents and your website: what Quill answers from, and where it says the answer came from.
Questions about the Knowledge Base
An AI knowledge base is the set of answers an AI assistant is allowed to give: your own facts, policies and documents, indexed so the AI can find the right passage by meaning rather than by exact words. In QuorumVoice it is what Quill answers your callers and texters from, and what Quill Assistant reads when your team asks about it.
Three kinds of knowledge, in one list. Entries you type as a question and an answer, filed under your own categories. Documents you upload: PDF, Word or text files up to 50 MB, read into labelled sections. And your website: one page, one section or the whole site, crawled and kept up to date.
When a caller asks something, Quill searches your entries, documents and website by meaning, then answers from what it found. When the answer comes from a document, it says which one and which section, for example “your CC&Rs, section 4.2, say…”. It keeps to what the document says; a dispute, an exception or an appeal becomes a message for your team.
Yes. Text PDFs are read directly, scanned pages are read with OCR, and Word files keep their own numbering, so “Section 2.5” is still Section 2.5 when Quill says it. Running headers, page numbers and tables of contents are cleaned out before the document is split into sections.
It says so and offers to take a message, and the question lands at the top of your knowledge base under “Needs an answer”, with who asked and how. Often a draft answer from your site and entries is waiting. Answer it once and Quill has it on the next call.
Yes. Mark an entry or a document “Verified accounts only” and Quill shares it only with callers whose account is verified. Anyone else hears that it can only share that once they are verified, and Quill offers to verify them.
Yes. Turn on “Read it word for word” for an entry or a document and Quill quotes the wording exactly instead of explaining it. It is worth it where the wording is the answer: a rule, a definition, a deadline.
Websites are re-crawled daily, weekly or monthly, and only changed pages are re-read. Replacing a document never leaves a gap: Quill keeps answering from the current version until the new one is ready. Every entry, document and site shows how often Quill has used it, so you can see what needs a look.
Yes. On Pro and Advanced, Quill Concierge answers inbound texts from the same knowledge base it uses on calls, on the lines you choose.
Quill Concierge answers callers from your knowledge base, including your uploaded documents, on Pro and Advanced. Quill Assistant can search it on every plan.
Owners and admins add, edit, upload, crawl and answer the questions Quill missed. Everyone on the team can read and search it, and every change is logged with who made it.