Dispatch calls tracked. Complaints resolved.
Give your company one shared number with full call logging. Every customer call, dispatch request and callback is recorded and summarized on the customer’s timeline.
Or try Quill live in your browser →Where service companies lose the customer.
“A customer says they called three times about their AC, and dispatch has no record.”
Every call is on the record.
Every call is recorded, transcribed and summarized on the customer’s timeline, with who answered and what was promised.
Unified Inbox →“Techs promise callbacks that never happen.”
Promises become loose ends.
When someone promises a callback, QuorumVoice catches it, shows who owns it and asks before it’s closed.
Loose Ends →“In a warranty dispute, we can’t prove what was said.”
The recording and the transcript.
Calls are recorded and transcribed, so you can open exactly what was said on the original call.
Calls & Voicemail →“New office staff every season have no context on repeat customers.”
The history stays with the company.
Calls, texts and email live on each customer’s timeline, so new hires start with the whole story.
Unified Inbox →Every conversation, where the office and the field can see it.
Calls, texts and email from customers land in one shared inbox, each with a summary and the category you set.
The dispatcher’s memory.
One shared inbox.
Everything dispatch needs, on one platform.
The office and the field see the same record.
One inbox for dispatch
Calls, voicemails, texts and email in one list, sorted into the categories you set.
Unified Inbox →Emergencies stand out
Voicemails are transcribed and assessed; urgent ones are texted to your admins.
Calls & Voicemail →Every call answered
Quill Concierge answers when the office can’t, takes the job details as a request and transfers emergencies.
Quill Concierge →No callback forgotten
Promised callbacks become loose ends with an owner, and QuorumVoice asks before closing them.
Loose Ends →Text from the company number
Techs and the office text customers from one number; everyone sees the thread.
Business Texting →Ask the job history
Ask Quill Assistant what was said on a past call and get the recording it came from.
Quill Assistant →The 9 pm call becomes a job, not a missed call.
Quill Concierge is included on Pro and Portfolio.
Call Quill yourself in your browser →It answers from your documents, and says where.
Quill Concierge answers your line when nobody can, in English, from what you teach it. It takes job details as a request, transfers emergencies to on-call, and leaves a summary for dispatch.
Hands off to a person.
Quill answers in English from what you’ve given it, and transfers the call when a person is needed.
How Quill Concierge works →Takes requests, not liberties.
Appointments and callbacks come in as requests for your team to confirm. Quill doesn’t book or promise on your behalf.
Leaves the record.
Every call Quill takes is recorded, transcribed and summarized in the inbox, like every other call.
One price for the organization, not per seat.
Every plan covers the office and the field up to its member limit. Compare the included channels and allowances below.
Compare every plan →$39/ month
- Up to 5 team members
- 1 phone number
- 500 call minutes a month
$139/ month
- Up to 20 team members
- Up to 3 phone numbers
- 2,000 call minutes a month
- 200 Quill Concierge minutes
- 2,000 texts a month
One-time setup $49
$399/ month
- Unlimited team members
- Up to 10 phone numbers
- 5,000 call minutes a month
- 600 Quill Concierge minutes
- 5,000 texts a month
One-time setup $49
Questions about QuorumVoice for Trade & service
Yes. The mobile app for iOS and Android lets techs call and text customers from the company number and see each customer’s history.
No. QuorumVoice handles communications only: calls, texts, email and the AI on top. It runs alongside your scheduling and invoicing software.
Quill Concierge takes the job details as an appointment request for your team to confirm; it doesn’t book into a calendar on its own. It’s on Pro and Portfolio.
Plans start at $39 a month for the whole organization, not per person. Starter: up to 5 members; Pro: up to 20 members; Portfolio: no member cap. Every plan includes call recording, transcription and AI summaries; texting is on Pro and Portfolio and Quill Concierge on Pro and Portfolio. See the pricing page for every allowance.
Yes. Port your existing number in during setup. A temporary QuorumVoice number works at no extra charge while the transfer runs, and its settings carry over at cutover. Local transfers usually take five to ten business days; the date is set by your current carrier.
QuorumVoice plays a recording notice on calls, and recordings are stored privately and opened with short-lived links, only for people in your organization. Consent rules vary by state, so check the ones that apply to you.
Yes. The QuorumVoice app for iOS and Android has the shared inbox, texting from your business number, callbacks and every contact’s history, so nobody has to hand out a personal cell.