QuorumVoice vs Nextiva
Nextiva · Business phone and contact centerNextiva is a broad business phone and contact-center platform, with XBert as a paid AI receptionist. QuorumVoice keeps every call, text and connected email on one contact history, with Quill answering your callers and your team.
Or try Quill live in your browser →QuorumVoice and Nextiva, feature by feature.
Plan availability matters more than a row of checkmarks. Each state says what the plan config or the cited source establishes, nothing more.
Nextiva covers a lot of ground: calling, texting, video, team chat, a shared inbox for forwarded group email, and contact-center tiers, priced per user. Its AI receptionist, XBert, is an add-on billed by interaction.
QuorumVoice is narrower on purpose. It captures every call, text and connected email on the contact’s timeline, turns promises into loose ends, and lets Quill answer the phone and your team’s questions. Plans are priced per organization.
| Capability | | |
|---|---|---|
| Pricing model | Per organization; member and usage limits vary by plan | |
| Calling and team numbers | Included: Included numbers and call minutes vary by plan | |
| Business texting | Partial: On Pro and Portfolio; messaging registration and allowances apply | |
| Connected email in the contact historyMailbox conversations, beyond an email address on a contact | Included: Connected Gmail threads on the contact timeline; mailbox limits vary by plan | |
| AI receptionist | Partial: Quill Concierge on Pro and Portfolio; included minutes, then metered | |
| Call recording and transcripts | Included: Every recorded call is transcribed; teammate calls are not recorded | |
| AI call summaries | Included: Summary, category and loose ends on every recorded call; AI allowances apply | |
| Appointment handling by AI | Partial: Collects requests for your team to confirm | |
| Follow-up tracking | Included: Loose Ends keep open questions and commitments with the source conversation, and ask before closing | |
| Ask AI about your records | Included: Quill Assistant on Starter, Pro and Portfolio; cited answers and charts | |
| AI tool connector | Partial: Read-only MCP connector on Pro and Portfolio | |
| Analytics and reporting | Partial: Analytics and scheduled reports on Pro and Portfolio | |
| Video meetings | Not offered: No hosted video meetings; in-person meetings can be recorded on the mobile app | |
| CRM integrations | Partial: Its own shared contact timelines; check the integration you need |
Pricing model
Calling and team numbers
Business texting
Connected email in the contact history
Mailbox conversations, beyond an email address on a contact
AI receptionist
Call recording and transcripts
AI call summaries
Appointment handling by AI
Follow-up tracking
Ask AI about your records
AI tool connector
Analytics and reporting
Video meetings
Pick the one built around your team’s work.
Choose QuorumVoice for
The AI receptionist is in the plan.
Quill Concierge comes with included minutes on Pro and Portfolio; XBert is a separate subscription billed by interaction.
Every call on the record.
Every recorded call is transcribed and summarized with its category and loose ends, without a higher tier for transcripts.
Personal email, not forwarded cases.
Connected Gmail threads sit on the contact timeline beside calls and texts, as the conversation, not as a ticket.
Ask what happened.
Quill Assistant answers questions about your own calls, texts and email, with sources and charts.
Choose Nextiva for
A low entry seat.
Core is listed at $15 a user a month on annual billing, with calling, texting, video and team chat.
A contact center when you grow.
Contact-center tiers, 250+ report templates and 24/7 support for larger service teams.
More channels in one inbox.
Live chat, social messaging and online reviews alongside calls and texts.
Video meetings included.
HD meetings for up to 25 participants from Core; QuorumVoice does not host video calls.
The conversation continues. So does the record.
Answered on the first ring.
Quill Concierge answers from your knowledge and transfers to the right person.
Quill Concierge →One history per person.
Calls, connected email and texts on one contact timeline.
Unified Inbox →| 12a | 3a | 6a | 9a | 12p | 3p | 6p | 9p | 11p | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 1 | 1 | 4 | 10 | 5 | 4 | 4 | 4 | 6 | 5 | 4 | 11 | 5 | 4 | 2 | 2 | 1 | 1 | ||||||
| Tue | 1 | 1 | 5 | 11 | 5 | 4 | 4 | 5 | 4 | 6 | 5 | 7 | 6 | 5 | 2 | 2 | 1 | 1 | ||||||
| Wed | 1 | 1 | 5 | 6 | 5 | 4 | 2 | 5 | 4 | 6 | 5 | 7 | 6 | 5 | 1 | 2 | 2 | 1 | ||||||
| Thu | 1 | 1 | 6 | 8 | 7 | 6 | 3 | 7 | 5 | 4 | 6 | 10 | 4 | 6 | 2 | 2 | 2 | 1 | ||||||
| Fri | 1 | 1 | 8 | 11 | 5 | 8 | 4 | 5 | 7 | 6 | 8 | 13 | 5 | 8 | 2 | 2 | 3 | 1 | ||||||
| Sat | 1 | 2 | 4 | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 5 | 2 | 2 | 1 | 1 | 1 | ||||||||
| Sun | 1 | 3 | 1 | 1 | 1 | 1 | 1 | 2 | 1 | 4 | 2 | 1 | 1 | 1 |
4.8of 5
Average ratingAsk for the numbers.
Quill Assistant answers with charts and sources.
Quill Assistant →Keep your number. Keep answering while it moves.
A temporary number works from day one.
Port your number from Nextiva during setup. A temporary QuorumVoice number works at no extra charge while the transfer runs, and its greeting, ring order and routing carry over at cutover. Local transfers usually take five to ten business days; the losing carrier sets the date, so keep Nextiva active until it completes.
Per organization vs per user.
Compare the same billing term, the people who need access, and realistic AI usage.
- StarterUp to 5 members · no Concierge
- $39 / month
- ProUp to 20 members · 200 Concierge minutes
- $139 / month
- PortfolioNo member cap · 600 Concierge minutes
- $399 / month
Monthly billing shown. Usage allowances, overages and setup fees are on the pricing page.
See every plan and allowance →Nextiva lists Core at $23 a user a month, or $15 on annual billing; Engage at $50, or $25 annually; and Scale at $75 either way. Annual pricing applies to new customers with 1 to 100 employees on a 12-month or longer term. XBert, the AI receptionist, is $99 a month for 100 interactions, then $0.99 each. CRM integrations, call recording on Core and some features carry extra fees.
For a small team on an annual term, Nextiva’s entry seat can be lower. Add what you would actually need, such as recording on Core, transcription on Scale and XBert for AI answering, then compare against the QuorumVoice plan that covers your members.
$/ month
Starter plan · up to 5 members
No texting or Quill Concierge on this plan
List prices only, before usage, add-ons, numbers, taxes and fees. Tiers include different features on both sides, so compare the tier that has what you need.
Questions about QuorumVoice and Nextiva
No. Nextiva lists XBert as an add-on for any plan at $99 a month for 100 interactions, then $0.99 each. A conversation counts when a call lasts 30 seconds or more.
Both answer calls around the clock and route callers. Quill Concierge is on Pro and Portfolio with included minutes (Pro: 200 Concierge minutes a month; Portfolio: 600 Concierge minutes a month). XBert books into Google or Outlook Calendar; Quill collects appointment requests for your team to confirm.
Nextiva lists real-time transcription and AI call summaries on its Scale plan, and call recording as an add-on on Core. QuorumVoice transcribes and summarizes every recorded call on every plan, within AI allowances.
Yes, for group addresses such as support@ forwarded from Gmail or Outlook, which become cases. QuorumVoice connects mailboxes so their threads sit on the contact’s timeline.
Not on every plan. Starter: up to 5 members; Pro: up to 20 members; Portfolio: no member cap.
You can port your number in, subject to eligibility and your current carrier’s requirements. A temporary QuorumVoice number works at no extra charge while the transfer runs, and its settings carry over at cutover. Local ports usually take five to ten business days; the date is set by the losing carrier. Keep your current service active until the port completes.
Sources
Official Nextiva pages, reviewed September 24, 2026. QuorumVoice plans and allowances are read from the current plan configuration.
- 1Nextiva plans and pricing ↗www.nextiva.com/nextiva-pricing
- 2Nextiva small business VoIP ↗www.nextiva.com/products/small-business-voip
- 3Nextiva unified inbox ↗www.nextiva.com/products/unified-inbox
- 4Nextiva XBert AI receptionist ↗www.nextiva.com/products/ai-receptionist
- 5Nextiva video meetings ↗www.nextiva.com/products/video
- 6Nextiva AI Agent Assist ↗www.nextiva.com/solutions/ai-agent-assist
- 7Nextiva customer analytics ↗www.nextiva.com/products/customer-analytics
Nextiva descriptions are based on the official pages linked here, reviewed September 24, 2026. Where Nextiva’s pages disagree, such as the name of the $75 plan, this comparison follows the pricing page. Prices are USD per user a month before taxes and fees, and may change. “Not documented” is not a claim that a feature is unavailable. QuorumVoice plan names, prices and limits are read from the current plan configuration. QuorumVoice is not affiliated with or endorsed by Nextiva. Trademarks belong to their respective owners.
The Nextiva logo is shown unaltered to identify the product, taken from its official site.