Quill Assistant

Ask your calls, texts and emails anything.

Quill Assistant reads every call, voicemail, text, email and meeting your team has had, and answers in plain English with receipts: every claim links to the conversation it came from.

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DR
ML
PS
TA
Ask Quill3 lines
Maria
Two Quills, two jobs

One answers your callers. One answers you.

Same name, same brain, opposite sides of the conversation. Quill Concierge picks up when someone contacts you; Quill Assistant helps your team make sense of everything that came in.

Quill Concierge

Faces out. Answers the people who contact you.

Talks to
Your callers and texters
Where
On your phone lines and SMS
Does
Answers, transfers, takes requests
Leaves behind
A transcribed, summarized record
Explore Quill Concierge →
Quill AssistantYou are here

Faces in. Answers your team about those conversations.

Talks to
You and your team
Where
In QuorumVoice, and in Claude or ChatGPT
Does
Reads your records, answers with receipts
Never
Sends, edits or closes anything
The real thing

This is the Quill Assistant panel.

The same window your team opens from the corner of QuorumVoice: the question, every lookup it runs, the answer with its sources, what to ask next, and every thread you’ve started, kept private and organized.

Quill Assistant·
Billing this week
What came in about billing this week?
Worked for 8.0s · 5 steps

Six billing conversations came in this week — four of them about the annual assessment. The longest was Resident Demo C · 4:32, where the letter was walked through line by line. Resident Demo E · Tue asked about a payment plan, and Vendor Demo Corp · Wed queried an invoice on the landscaping contract. Of the six, only the payment plan is still open as a loose end.

Sources · 10
claude-sonnet-4.6|8.0s total|21,351 tokens|11.5 tokens/s|$0.05
ASK NEXTWho has asked about the assessment more than once?Which of those still needs a reply?
Ask about a call, a text, an email, a contact…Ask
as you · every lookup is your organization’s own records114 of 300 answers left this month·yours alone · kept 6 months
How it answers

Plain questions in. Answers with receipts out.

Ask about anything that came through. Every answer is read from your own records and cites them.

What came in today that still needs a reply?Which calls this week were about billing?Summarize my last conversation with a contactWho are our most active contacts this month?
Maria

Ask in plain English.

No filters, no reports to build. Start from a suggestion or type the question the way you’d ask a colleague.

Working…
  1. Reading the question
  2. Looking up contacts for “Priya Shah”
  3. Reading the contact’s history
  4. Reading the record
  5. Composing the answer

It reads, it doesn’t guess.

Watch every lookup as it happens: which records it searched, what it found and how long it took.

The gate came up three times this week. It’s on the Board sync agenda, Grace Kim confirmed the new code works, and Sam Ortiz needs one before Friday.
Jordan

Every claim has a receipt.

Each fact links to the call, text or meeting it came from. Hover to preview it; click to open it.

Ask about a call, a text, an email, a contact…Ask

Point it at a record.

Type @ to pick a contact, a conversation or a loose end, and Quill reads it before it answers.

Pool rulesHours 10–8 · 2 guests per unit · wristbands required · no glass
MC

Show it a photo.

Paste or drop a photo, a sign, a receipt or a screenshot, and ask about what it shows.

Charts and reports

Ask for the numbers. Get the chart.

When the answer is a number, Quill draws it: trends over time, busy hours, top topics, ratings and splits. And anything you can ask, it can send you every week.

Charts right in the answer.

Ask how busy you were, when calls arrive, what people called about or how Quill is rated, and the answer comes with the chart, built from the same records it cites.

How busy were we this week?
MC
Calls were up 14% on last week. Friday was busiest.
Calls per day · this week
36
Mon
47
Tue
41
Wed
58
Thu
72
Fri
23
Sat
15
Sun
When do most calls come in?
MC
Weekdays between 9 and 6, with the biggest spike at 5 pm.
When calls arrive
12a3a6a9a12p3p6p9p11p
Mon11410544465411542211
Tue1151154454657652211
Wed115654254657651221
Thu1168763754610462221
Fri11811584576813582231
Sat1242322322522111
Sun13111112142111
What did callers ask about this month?
MC
Pool and amenities led again; gate access is up 40%.
What callers asked about
Pool and amenities96 calls
Gate and access · up 40%71 calls
Billing and dues52 calls
Maintenance44 calls
How are callers rating Quill?
MC
An average of 4.8 out of 5 this month.
Quill caller rating

4.8of 5

Average rating
012345
How was call quality?
MC
Almost nine in ten calls were good or excellent.
Call quality
Excellent212 callsGood138 callsFair41 callsPoor9 calls
What callers asked about
Pool and amenities96 calls
Gate and access · up 40%71 calls
Billing and dues52 calls
Maintenance44 calls
Parking23 calls
Quill caller rating

4.8of 5

Average rating
012345
Call quality
Excellent212 callsGood138 callsFair41 callsPoor9 calls

Five kinds of chart.

Columns for trends, a heatmap for when things arrive, bars to compare, a meter for a rating and a split for parts of a whole.

New report

“Every Monday at 8, call volume, missed calls, Quill ratings and anything about the pool policy.”

Reports on a schedule.

In Analytics, describe the report in a sentence. Every day, week or month Quill runs it and emails your team the answer, with its charts and links to the conversations behind it.

Under the hood

24 tools. Every one of them read-only.

Quill answers by calling real lookups against your records. These are all of them, named the way the panel names them while it works.

Grace KimThanks, the new gate code works
Sam Ortiz…text me the gate code before Friday…
BoardChanging the gate code on the 1st

Conversations

Finds and reads calls, voicemails, texts, emails and meetings, by the words used or what they meant, and photos by what they show.

  • Searching calls, texts and emailssearch_communications
  • Searching photossearch_photos
  • Listing communicationslist_communications
  • Reading the recordget_communication
  • Reading the text threadget_sms_conversation
  • Reading the email threadget_email_thread
  • Reading the meetingget_meeting
DRDana ReyesUnit 14 · 23 conversations2 open

Long-time owner, usually texts. Cares about guest parking and pool access.

Remembered: prefers texts after 5 pm

Contacts

Looks people up by name, number, email, address or unit, and reads their whole history, open loose ends and what Quill remembers about them.

  • Looking up contactsfind_contacts
  • Reading the contactget_contact
  • Reading the contact’s historyget_contact_history
  • Finding the most active contactsmost_active_contacts
Loose ends4 open · 11 resolved
Send Sam the gate codePromised on a call · Fri
Answer Tom about the assessmentQuestion · voicemail
Add fob policy to the knowledge baseKnowledge gap

Loose ends

Knows every open question, promise and knowledge gap, and which ones are already resolved.

  • Checking loose endslist_loose_ends
  • Reading the loose endget_loose_end
Calls per daythis week
MTWTFSS

Friday is busiest · gate access up 40% vs last week

Numbers and trends

Counts, busy hours and trends, drawn as charts in the answer when numbers are the point.

  • Counting up the numbersget_stats
  • Checking timeseriesget_timeseries
  • Reading the busy hoursget_busy_hours
  • Measuring how often that has come uptopic_activity
MCMaria ChenAdmin42 handled
JTJordan TateMember31 handled
LBLena BrooksMember18 handled

Your team

Who is on the team, who handled what, and your own team messages.

  • Checking the teamget_team
  • Reading team messageslist_team_messages
  • Searching team messagessearch_team_messages
CC&Rs §4.3 · Pool guests

Each unit may bring up to two guests, each with a wristband.

Main lineRing order → Quill after 20s212 calls

Knowledge and lines

Your knowledge base and what changed in it, plus every phone line, how it routes and how much it’s used.

  • Searching the knowledge basesearch_knowledge
  • Checking what changed in the knowledge baseknowledge_base_changes
  • Checking the linesget_lines
  • Comparing the linesget_line_usage

Only what you can see.

Every lookup runs as you, against your organization’s own records. Quill sees what you see and nothing more.

Looks, never touches.

No tool sends, edits or closes anything. Quill answers; your team decides what happens next.

Yours alone.

Your threads with Quill are private to you and kept for six months after the last message.

Take Quill into Claude and ChatGPT.

The QuorumVoice connector brings Quill’s read-only tools into the AI you already use, on Pro and Portfolio.

Your records, in the AI you already use.

Your AI assistant is good at writing, planning and building, but it has never heard a single one of your calls. Connect QuorumVoice and it can look them up: Claude writes the board brief, ChatGPT drafts the newsletter, Claude Code builds the chart, and every fact comes from your own calls, texts and emails.

ClaudeQuorumVoice connected
Prep me for tonight’s board meeting. What did residents call about this month?
quorumvoice get_stats✓quorumvoice topic_activity✓

412 calls. Top topics: pool access, gate codes (up 40%) and the special assessment. Here’s a one-page brief with three talking points…

GChatGPTQuorumVoice connected
Write a newsletter blurb about the new gate code, using what residents actually asked.
quorumvoice search_communications✓

From 14 calls and texts this week: “The front gate has a new code as of the 1st. If yours isn’t working, text the office and we’ll send it…”

ClaudeQuorumVoice connected
Who is still waiting on us for an answer?
quorumvoice list_loose_ends✓quorumvoice most_active_contacts✓

Four people: Sam Ortiz (gate code, promised Friday), Tom Alvarez (assessment), Priya Shah (leak) and Nina Park (pool hours).

Claude CodeQuorumVoice connected
Build a weekly call-volume chart for the board deck from our QuorumVoice data.
quorumvoice get_timeseries✓

✓ Pulled 12 weeks · wrote call-volume.tsx · 1 chart, 12 bars

ClaudeQuorumVoice connected
What exactly did Tom Alvarez say about the special assessment?
quorumvoice find_contacts✓quorumvoice get_contact_history✓

Tom called twice and emailed once. He isn’t disputing the amount, only the due date, and asked for a payment plan on the 14th.

CursorQuorumVoice connected
Compare the main line and the maintenance line this month.
quorumvoice get_lines✓quorumvoice get_line_usage✓

Main line: 312 calls, 284 answered and 28 missed. Maintenance: 100 calls, 92 answered and 8 missed.

GChatGPTQuorumVoice connected
Turn our pool rules into a friendly sign for the clubhouse.
quorumvoice search_knowledge✓

“Welcome to the pool! Open 10 to 8 daily. Up to two guests per unit, each with a wristband from the office…”

Illustrative examples

Prep in one prompt.

Ask for a board brief, a weekly recap or a handoff note, and your assistant pulls the numbers, the topics and the calls behind them.

Write with real facts.

Newsletters, notices and replies drafted from what residents and customers actually asked, not from memory.

Build on your data.

In Claude Code or Cursor, turn call volume, busy hours and line usage into dashboards and reports of your own.

Connector toolsRead-only
search_communicationsOwnerAdminMember
get_contactOwnerAdminMember
list_loose_endsOwnerAdminMember
get_statsOwnerAdminMember
search_knowledgeOwnerAdminMember

You choose the tools.

Every connector tool is read-only, and an admin decides which ones each role can call.

Claude.ai and ChatGPT

Add QuorumVoice as a connector and sign in. Nothing to copy.

Sign in with QuorumVoice
Claude Code, Claude Desktop, Cursor

Mint a personal token in settings; only its fingerprint is stored.

qv_mcp_••••••••••••••••Copy

Sign in, or use a token.

Claude.ai and ChatGPT sign in with your QuorumVoice account. Desktop tools use a personal token you can revoke any time.

Everything your front desk does, on one platform.

Questions about Quill Assistant

Conversation intelligence is software that records, transcribes and analyzes business conversations so you can find patterns and answers in them. Quill Assistant is conversation intelligence you can talk to: ask a question in plain English and it reads your calls, texts, emails and meetings to answer it, citing every record it used.

Quill Concierge faces out: it answers the people who call and text your business, on your phone lines. Quill Assistant faces in: it answers your team’s questions about those conversations, inside QuorumVoice or in Claude and ChatGPT. Concierge talks to your callers; Assistant never does.

Yes. When an answer is about numbers it draws the chart in the answer: columns, a busy-hours heatmap, bars, a meter or a split. And in Analytics you can describe a report in a sentence and Quill will run it on a schedule and email it to your team, with links to the conversations behind it.

Anything that came through QuorumVoice: what still needs a reply, what a caller said last week, which calls were about billing, who your most active contacts are, how busy Fridays are, or what your knowledge base says about pool guests. You can @mention a specific record, or paste a photo for it to look at.

No. Every one of its 24 tools is read-only. It looks things up and answers; it never sends a message, edits a record or closes a loose end.

Yes. Every lookup runs as you, against your organization’s own records, so it sees exactly what you can see and nothing more.

Every claim carries a receipt: a pill that links to the call, text, email or meeting it came from. Hover one to preview the record; click it to open it. Citations that no lookup returned are removed before you see the answer.

Starter includes 20 answers a month, Pro 300 and Portfolio 1,000. Past that, Pro and Portfolio keep going at $0.20 an answer; Starter stops there until the month turns over.

Yes, on Pro and Portfolio. The QuorumVoice connector brings Quill’s read-only tools into Claude, ChatGPT, Claude Desktop, Claude Code and Cursor. An admin chooses which tools each role can use.

Your threads with Quill Assistant are yours alone and are kept for six months after the last message.

Ask your first question.

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