QuorumVoice vs Smith.ai

Smith.ai · AI and human receptionists

Smith.ai answers your calls for you, with an AI Receptionist or a team of live human receptionists, billed by the call. QuorumVoice is the phone system your own team works from, with Quill answering on the plans that include it and every call, text and email on one contact history.

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Reviewed September 24, 2026

Side by side

QuorumVoice and Smith.ai, feature by feature.

Plan availability matters more than a row of checkmarks. Each state says what the plan config or the cited source establishes, nothing more.

Smith.ai sells two different receptionists. The AI Receptionist answers every call with AI, and a live agent can step in for an extra charge per call. The Virtual Receptionist plans are staffed entirely by live North American agents. Both are answering services you forward or port your number to, priced by the call.

QuorumVoice includes the phone system itself: business numbers, team calling, ring order and texting. Quill Concierge is an AI receptionist, not a human service, and every call it takes lands on the caller’s contact history beside their texts and email.

Capabilities of QuorumVoice and Smith.ai, with the source for each Smith.ai fact
Capability
Pricing model	Per organization; member and usage limits vary by plan	Per call, on monthly call allowances, for both AI and human plans
Business phone systemNumbers, team calling, ring order, outbound calls	Included: Business numbers, team calling, ring order and outbound calls	Not offered: An answering service: forward or port your number to Smith.ai
AI call answering	Partial: Quill Concierge on Pro and Portfolio; included minutes, then metered	Included: AI Receptionist answers 24/7; a free plan covers 25 calls a month
Live human receptionists	Not offered: No human answering service; calls go to Quill or to your own team	Included: Virtual Receptionist plans are staffed by live agents 24/7; AI plans add a live agent for $3.00 a call
Call transfers	Partial: Quill transfers by name or department, following each person’s availability	Included: Warm transfers and transfers by name; human plans include 1 to 10 destinations by plan
Appointment handling	Partial: Collects requests for your team to confirm	Partial: Books into Calendly, Acuity and others; $1.50 a call on human plans, $3 a call on the free AI plan
Languages	Partial: English today	Included: English and Spanish; a dedicated Spanish line is $1.00 a call on human plans
Recordings and transcripts	Included: Every recorded call is transcribed and kept with the contact	Partial: Included on AI plans; $0.25 a call on human plans; kept for 90 days
Two-way team texting	Partial: Your team texts from shared numbers on Pro and Portfolio	Partial: The receptionist sends follow-up texts; replies to AI texts are forwarded to your redirect number
Connected email in the contact history	Included: Connected Gmail threads on the contact timeline; mailbox limits vary by plan	Not documented: Email delivers call summaries and digests; a mailbox connection is not documented
Follow-up tracking	Included: Loose Ends keep open questions and commitments with the source conversation, and ask before closing	Not documented: Call summaries and dashboards; follow-up tracking not documented
Ask AI about your records	Included: Quill Assistant on Starter, Pro and Portfolio; cited answers and charts	Not documented: Not documented in the reviewed sources
CRM integrations	Partial: Its own shared contact timelines; check the integration you need	Included: HubSpot, Salesforce, Clio, Zoho and more; first CRM free on human plans, then $0.50 a call
Mobile apps	Included: iOS and Android apps for calls, texts and the shared inbox	Not documented: A web dashboard with SMS, Slack or Teams alerts; a mobile app is not documented

Pricing model

Per organization; member and usage limits vary by plan

Per call, on monthly call allowances, for both AI and human plans

Business phone system

Numbers, team calling, ring order, outbound calls

Included: Business numbers, team calling, ring order and outbound calls

Not offered: An answering service: forward or port your number to Smith.ai

AI call answering

Partial: Quill Concierge on Pro and Portfolio; included minutes, then metered

Included: AI Receptionist answers 24/7; a free plan covers 25 calls a month

Live human receptionists

Not offered: No human answering service; calls go to Quill or to your own team

Included: Virtual Receptionist plans are staffed by live agents 24/7; AI plans add a live agent for $3.00 a call

Call transfers

Partial: Quill transfers by name or department, following each person’s availability

Included: Warm transfers and transfers by name; human plans include 1 to 10 destinations by plan

Appointment handling

Partial: Collects requests for your team to confirm

Partial: Books into Calendly, Acuity and others; $1.50 a call on human plans, $3 a call on the free AI plan

Languages

Partial: English today

Included: English and Spanish; a dedicated Spanish line is $1.00 a call on human plans

Recordings and transcripts

Included: Every recorded call is transcribed and kept with the contact

Partial: Included on AI plans; $0.25 a call on human plans; kept for 90 days

Two-way team texting

Partial: Your team texts from shared numbers on Pro and Portfolio

Partial: The receptionist sends follow-up texts; replies to AI texts are forwarded to your redirect number

Connected email in the contact history

Included: Connected Gmail threads on the contact timeline; mailbox limits vary by plan

Not documented: Email delivers call summaries and digests; a mailbox connection is not documented

Follow-up tracking

Included: Loose Ends keep open questions and commitments with the source conversation, and ask before closing

Not documented: Call summaries and dashboards; follow-up tracking not documented

Ask AI about your records

Included: Quill Assistant on Starter, Pro and Portfolio; cited answers and charts

Not documented: Not documented in the reviewed sources

CRM integrations

Partial: Its own shared contact timelines; check the integration you need

Included: HubSpot, Salesforce, Clio, Zoho and more; first CRM free on human plans, then $0.50 a call

Mobile apps

Included: iOS and Android apps for calls, texts and the shared inbox

Not documented: A web dashboard with SMS, Slack or Teams alerts; a mobile app is not documented

IncludedOn some plans, an add-on, or limitedNot offeredNot established by the cited sources1Official source for that Smith.ai fact · all sources

Where each one wins

Pick the one built around your team’s work.

Choose QuorumVoice for

Your own phone system.

Business numbers, team calling and ring order are part of QuorumVoice, so the call Quill hands off rings your team in the same app.

Priced for the organization, not the call.

Plans bundle members and allowances, with Quill Concierge minutes on Pro and Portfolio. Smith.ai bills each call.

Your team texts back.

Two-way texting from shared numbers on Pro and Portfolio, in the same thread as the caller’s calls and email.

Every channel on one contact.

Calls, texts and connected Gmail threads share a timeline, Loose Ends keep promises in view, and Quill Assistant answers questions about them.

Choose Smith.ai for

Real people on the line.

Virtual Receptionist plans are staffed by live North American agents 24/7, and AI plans can hand any call to a live agent. QuorumVoice has no human answering service.

A free AI tier.

The AI Receptionist has a free plan for 25 calls a month, with a studio to test the receptionist before it goes live.

Intake depth.

Lead screening, extended intake questions, conflict checks and payment collection, with integrations for law-firm and sales CRMs.

Chat and outbound campaigns.

Staffed website chat and managed outbound calling campaigns, sold as separate services.

Inside QuorumVoice

The conversation continues. So does the record.

Calls/Main line

(512) 555-014211:48 pm · after hoursRinging

Unknown caller11:02 pm · Gate code reset requestQuill

Grace Kim9:40 pm · Noise complaint loggedQuill

The first ring, answered.

Quill Concierge answers from your knowledge and hands off to the right person.

Quill Concierge →

DRDana ReyesUnit 14 · (704) 555-0142

Asked about guest parkingMon

Sent the parking permit formTue

“Got it, thanks!”Tue

Mentioned at the board syncThu

Loose end: confirm permit approvedFri

Then the whole history.

The call lands on the contact beside their texts and email.

Unified Inbox →

From Priya’s voicemailCall Priya back about the leak

Due FridayAssign

Manager

Nothing promised slips.

Loose Ends ask before anything is closed.

Loose Ends →

Moving from Smith.ai

Keep your number. Keep answering while it moves.

A temporary number works from day one.

Port your number from Smith.ai during setup. A temporary QuorumVoice number works at no extra charge while the transfer runs, and its greeting, ring order and routing carry over at cutover. Local transfers usually take five to ten business days; the losing carrier sets the date, so keep Smith.ai active until it completes.

Pricing

Per organization vs per user.

Compare the same billing term, the people who need access, and realistic AI usage.

StarterUp to 5 members · no Concierge: $39 / month
ProUp to 20 members · 200 Concierge minutes: $139 / month
PortfolioNo member cap · 600 Concierge minutes: $399 / month

Monthly billing shown. Usage allowances, overages and setup fees are on the pricing page.

See every plan and allowance →

Smith.ai prices by the call, per account. AI Receptionist: free for 25 calls a month, then $3.00 a call; Pro $150 a month for 75 calls, then $2.50 each; Enterprise $500 for 300 calls. A live agent on an AI call adds $3.00. Human Virtual Receptionists: Starter $300 a month for 30 calls, Basic $810 for 90 and Pro $2,100 for 300, with overage from $8.50 to $11.50 a call, per-call add-ons, and 10% off for a 12-month term. Both are month to month.

What to compare

Smith.ai prices only the answering, by the call; your phone service is a separate bill. Estimate your monthly calls, choose AI or human answering, add the per-call extras you need, and compare that plus your phone bill against the QuorumVoice plan that covers your team.

Team size

QuorumVoice

$/ month

Starter plan · up to 5 members

No texting or Quill Concierge on this plan

Smith.ai · one price per account

AI · Free · 25 calls$0 / month

AI · Pro · 75 calls$150 / month

AI · Enterprise · 300 calls$500 / month

Human · Starter · 30 calls$300 / month

Human · Basic · 90 calls$810 / month

Human · Pro · 300 calls$2,100 / month

List prices only, before usage, add-ons, numbers, taxes and fees. Tiers include different features on both sides, so compare the tier that has what you need.

Questions about QuorumVoice and Smith.ai

The AI Receptionist plans (Free, Pro and Enterprise) are answered by AI, with a live agent available for $3.00 a call. The Virtual Receptionist plans (Starter, Basic, Pro and Enterprise) are answered by live human agents. A hybrid option is sold by consultation.

No. Quill Concierge is an AI receptionist, and calls it hands off ring your own team. If you need live people answering on your behalf, that is a real Smith.ai advantage.

Smith.ai bills each answered call against a monthly allowance. QuorumVoice prices the organization: Starter: up to 5 members; Pro: up to 20 members; Portfolio: no member cap. Quill Concierge is on Pro and Portfolio (Pro: 200 Concierge minutes a month; Portfolio: 600 Concierge minutes a month).

No. You forward or port your number to Smith.ai and its receptionists answer. Your team’s own calling and texting stay with your phone provider. QuorumVoice is the phone system and answers with Quill on the plans that include it.

Not today. Quill Concierge answers in English. Smith.ai answers in English and Spanish.

You can port your number in, subject to eligibility and your current carrier’s requirements. A temporary QuorumVoice number works at no extra charge while the transfer runs, and its settings carry over at cutover. Local ports usually take five to ten business days; the date is set by the losing carrier. Keep your current service active until the port completes.

Sources

Official Smith.ai pages, reviewed September 24, 2026. QuorumVoice plans and allowances are read from the current plan configuration.

1Smith.ai AI Receptionist pricing ↗smith.ai/pricing/ai-receptionist
2Smith.ai Virtual Receptionist pricing ↗smith.ai/pricing
3Smith.ai live agent add-on billing ↗smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000222817-live-agent-add-on-billing-overview
4Using your current number with Smith.ai ↗docs.smith.ai/article/rs9kz3pj46-can-i-use-my-current-business-phone-number-with-smith-ai
5Smith.ai bilingual answering ↗smith.ai/features/bilingual-answering-service
6Smith.ai AI follow-up texts ↗smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000207059-sending-automated-follow-up-messages-with-ai-receptionist
7Smith.ai features ↗smith.ai/all-features/what-we-do
8Smith.ai call recording and retention ↗docs.smith.ai/article/fzv1b69n7t-call-recording-transcription-with-smith-ai
9Smith.ai hybrid AI and human receptionists ↗smith.ai/hybrid-ai-human-receptionists
10Smith.ai chat pricing ↗smith.ai/pricing/chat
11Smith.ai outreach campaigns ↗smith.ai/pricing/outreach-campaigns

Current QuorumVoice plans

Smith.ai descriptions are based on the official pages linked here, reviewed September 24, 2026. Where Smith.ai’s pricing page and help center differ, such as whether booking on the free AI plan is charged, this comparison notes the charge. Prices are USD before taxes and may change. “Not documented” is not a claim that a feature is unavailable. QuorumVoice plan names, prices and limits are read from the current plan configuration. QuorumVoice is not affiliated with or endorsed by Smith.ai. Trademarks belong to their respective owners.

The Smith.ai logo is shown unaltered to identify the product, taken from its official site.

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