See the patterns. Get the report.
See what’s happening across your calls, texts and emails. Ask Quill Assistant for the chart behind a question, then have your regular reports delivered to the team.
Or talk to Quill live in your browser →Illustrative analytics preview: call volume by day, a Quill Assistant question about busy periods, and a weekly report scheduled for Monday at 8 AM.
A clear view of the work coming in.
Spot the busy days, the questions that keep coming up, and the follow-ups that still need a person.
Start with the big picture. Find the detail.
Compare activity with the previous period, then narrow the view by channel, phone line or teammate. Calls, texts, emails and voicemails each have a place in the picture.
Ask the question. See the answer.
“When are we busiest?” “What drove calls this week?” Quill Assistant reads your records and brings the numbers into the conversation.
Explore Quill Assistant →The chart belongs in the answer.
Ask for a trend, a comparison or a breakdown in plain English. Quill Assistant can draw the chart right alongside its explanation, with links to the records behind the answer.
The right shape for the question.
Columns for activity over time. Bars for the topics people call about. Splits, meters and heatmaps for the comparisons that are easier to see than read.
The report is ready when your team is.
Describe what you want to know once. Quill Assistant revisits the question on your schedule and emails the latest answer.
Give your Monday report a standing appointment.
In Analytics, describe the report in a sentence. Review the draft, choose daily, weekly or monthly delivery, set the local hour, and pick your team’s recipients.
A schedule that fits your rhythm.
A daily check-in, a weekly operations report, or a monthly roundup on the first. Delivery follows the report author’s timezone.
Try it before the first send.
Send a test to yourself. Refine the question, add fixed metrics, and check the result before your team receives it.
Easy to change as work changes.
Edit the report, update the schedule, or pause and resume it. Recipients can unsubscribe from an individual report.
An answer your team can act on.
The email brings together the findings, relevant figures and charts, and links back to the records. Everyone can get the context before the next meeting.
Keep the work behind the numbers in view.
Go from a pattern to the people and conversations that explain it.
Find the questions behind the volume.
See common categories in Analytics, then ask Quill Assistant about a specific topic and read the conversations it found.
Keep unfinished work visible.
Track open loose ends and resolution times. Open the follow-up to see who owns it and what was promised.
Explore Loose Ends →Check the quality of the call.
Review call-quality measures and team feedback alongside activity, so a busy week tells more than one story.
The numbers and the conversations, on one platform.
See the patterns in your communications. Ask Quill for the detail. Have the report come to you.
Questions about Analytics & Reports
Call, text, email and voicemail volume, changes from the previous period, daily trends, busy hours and conversation categories. You can also see Quill Concierge outcomes and caller ratings, open loose ends and resolution times, and call-quality measures. Filter by date range, channel, phone line or teammate.
Yes. Ask about your own communication records in plain English and Quill Assistant can put a chart directly in its answer. It supports columns, horizontal bars, splits, meters and heatmaps. Answers can include links to the records Quill used, so you can investigate the details.
Open Scheduled reports in Analytics and describe what you want to know. Review the editable draft, choose the schedule and recipients, and save. Quill Assistant runs that request again for each reporting period and emails the answer, including relevant figures, charts and links to records. You can also add fixed metric blocks.
Daily, weekly on your chosen weekday, or monthly on the first. Choose the local hour using your timezone. Default reporting periods are the previous day, the last complete Monday–Sunday week, or the previous calendar month.
Reports are emailed to members of your organization. Members can schedule reports for themselves; admins and owners can select other team members. Viewers cannot create schedules. Recipients can unsubscribe from an individual report, and email digest preferences apply.
Yes. Send a test to yourself from the report editor. You can edit the request, change its schedule, pause or resume delivery, or delete the schedule later.
Set up and manage schedules in Analytics. Quill Assistant is where you ask one-off questions and get charts in the conversation. Scheduled reports use the same answering engine with the tools available to report jobs; private team messages are excluded.
The Analytics dashboard is included on Pro and Advanced. Quill Assistant questions and scheduled report runs use your organization’s Quill Assistant allowance. See pricing for current allowances and any overage charges.