Every citizen call.Logged for the record.
QuorumVoice gives your government office a shared phone system with full communication logging. Every citizen call, email, and inquiry is captured, transcribed, and categorized for public accountability and FOIA compliance.
Citizen · Reyes
Call · 2:14 · recorded
“…there’s a pothole on 4th & Main that’s been there for weeks now and it’s getting dangerous.”
AI summary
Reported a pothole at 4th & Main. Routed to Public Works; recorded, transcribed, and timestamped for the record.
Sound familiar?
The everyday gaps that quietly turn into board disputes, lost customers, and liability.
A constituent says they reported a pothole three months ago but we have no record of the call.
FOIA requests come in and we can't produce call records because nothing was documented.
City council members take citizen calls on personal phones with no accountability trail.
Our front desk staff turns over every year and all the institutional knowledge walks out the door.
How QuorumVoice helps
FOIA requests answered in seconds
Every citizen call is recorded, transcribed, and timestamped, so producing records for a public-records request takes seconds, not days.
Every call logged, wherever it lands
IVR menus route callers to public works, parks, utilities, or the clerk — and every call is recorded no matter which department answers.
Full accountability per citizen
Every interaction across calls, emails, and texts in one searchable timeline — full accountability from first contact to resolution.
See what citizens care about
AI sorts calls into infrastructure, permits, complaints, and utilities automatically, giving you data for budgets and planning.
No more black-hole calls
Constituent calls taken by council members are logged to the shared system instead of disappearing into personal phones.
Report on response and resolution
Generate reports on call volume by department, response times, and resolution rates for budget meetings and reviews.
Everything you get with QuorumVoice
A shared number is just the start — every conversation is captured, transcribed, and understood.
Set up a shared number in minutes
Get a numberEvery call, text — and email — in one timeline
Unified inboxCall · 2:04 · transcribed
“…I’ll send the gate remote form over.”
Email · Re: Gate remote
repliedSent — form’s on the way!
Route every call to the right person
Call routingDuring hours
Ring the board
In order, 25s each
Quill answers
If no one picks up
Search every word — and photo — by meaning
Semantic search12 matches across calls, emails, texts & attachments
ImagePhoto · broken gate
Apr 18 · 9:42 PM“…the pool gate is broken again, third time this month.”
“The pool gate latch needs replacing — vendor quoted…”
“is the gate fixed yet? kids keep getting in.”
Never miss a call — let Quill answer
Quill AIFirst-time buyer asking about move-in dates and dues. Wants a callback this week.
Nothing falls through the cracks
Loose EndsSend gate remote form to Unit 4B
ResolvedCall vendor back re: pool gate
Open · 2dEvery call, recorded right
Live audio meters, real-time call quality, and one-tap controls — and the second you hang up, the call is recorded, transcribed, and logged to the contact’s timeline. No dialer to babysit — just the record, every time.
- Recording disclosure + two-party consent, built in
- Deepgram transcription on every call
- AI summary and category the instant it ends
Jamie Rivera
0:42
Meet Quill
Your AI call taker, on the line when you can’t be.
Quill is a warm, natural-voiced assistant that answers your calls when the team is unavailable. It greets callers, answers questions from your knowledge base, takes detailed messages, and quietly captures anything it couldn’t resolve — so your team never starts from scratch.
Quill · Main IVR Line
Live call · 0:38
Answers from your knowledge base
Semantic search over your FAQs and website content lets Quill answer real questions — not just read a menu.
Knows who’s calling
Quill pulls the contact’s history and personalizes the conversation instead of treating everyone like a stranger.
Verifies the caller first
Before sharing anything account-specific, Quill texts a one-time code and confirms it’s really them — no impersonation, no leaks.
Hands off to a human
When something needs a person, Quill transfers the call live — passing along who’s calling and what they need.
Captures every loose end
Anything Quill can’t resolve becomes a tracked follow-up for the team, so nothing slips through the cracks.
Answers around the clock
Nights, weekends, and call overflow — Quill picks up on the first ring instead of dumping callers into voicemail.
More than a shared number — a system of record
Capturing the call is just the start. QuorumVoice keeps the whole conversation history your team shares — across every channel, with the AI and follow-up built in.
One flat plan, the whole team
Add every board member, manager, or volunteer for one flat price — never per seat. Everyone sees the same shared history.
Every channel in one timeline
Calls, texts, and email — Gmail and Microsoft 365 — land in one per-contact record instead of scattered across inboxes and personal phones.
AI on every conversation, included
Every call, voicemail, text, and email is transcribed, summarized, and categorized automatically — part of the plan, not a higher tier.
Quill answers when you can’t
The AI call taker greets callers, answers from your knowledge base, and takes detailed messages — included in your plan, never metered per call.
Loose ends close the loop
Every promise made and question left hanging is captured automatically and resurfaced until it’s truly handled — nothing lives on a sticky note.
Live in five minutes
No hardware, no PBX, no IT project. A board member or office manager can set it up today and port an existing number.
“We used to dread FOIA requests because our call records were scattered across personal phones and sticky notes. Now every citizen interaction is searchable in seconds.”
Patricia Torres
City Clerk, City of Westfield
