A municipal phone system with every call on the record.
Every call to the office is recorded, transcribed and searchable. One number routes callers to public works, utilities or the clerk, and staff and council call from the office number instead of personal phones. From $69 a month for the whole organization.
Or call Quill yourself in your browser →The gaps that become a public problem.
“A caller says they reported a pothole three months ago, and we have no record.”
Every call recorded and searchable.
Every call is recorded, transcribed and timestamped on the caller’s timeline, with who answered. Search finds it by caller, date or what was said.
Quill Assistant →“Callers bounce between three departments and nobody has the whole story.”
One number, one record across departments.
A phone menu sends callers to public works, utilities or the clerk, and every call is logged to the caller wherever it lands.
Calls & Voicemail →“Council members take calls on personal phones with no trail.”
Calls and texts from the office number.
Return calls and texts from the office line on the web or the mobile app, so the conversation is logged instead of living on a personal phone.
Calls & Voicemail →“The budget meeting wants numbers, and we have anecdotes.”
What people call about, counted.
Analytics shows what people call about and when, and scheduled reports email it on your schedule.
Analytics →Every conversation, where every department can see it.
Calls, texts and email from residents land in one shared inbox, each with a summary and the category you set.
Desk phones and sticky notes.
One shared inbox.
Government call recording, searchable by caller, date or topic.
One system for every department, one record per caller.
Find any conversation
Search by what was said, or ask Quill Assistant and get the calls behind the answer.
Quill Assistant →Menus that route
A phone menu sends callers to public works, utilities or the clerk; every call is recorded wherever it lands.
Calls & Voicemail →Numbers for the budget
What people call about and when, with scheduled reports emailed on your schedule.
Analytics →One inbox for the office
Calls, voicemails, texts and email in one list, sorted into the categories you set.
Unified Inbox →Callbacks kept
What staff promise becomes a loose end, and QuorumVoice asks before it’s closed.
Loose Ends →Answers after hours
Quill Concierge answers common questions from your documents and takes messages for the morning.
Quill Concierge →Set up the office line in four steps.
- 1
Get a number, or bring yours
Port the numbers residents already call, or pick new ones. A temporary number works while the port runs.
- 2
Add every department
Invite the staff who answer the public. Each department works from the same record.
- 3
Set hours and the phone menu
Build the menu that routes to each department, with its own hours, ring order and voicemail.
- 4
Turn on Quill
Upload schedules and FAQs, and Quill answers common questions after the counter closes.
Quill Concierge is included on Pro and Portfolio.
A town answering service for after-hours questions.
Quill Concierge is included on Pro and Portfolio.
Call Quill yourself in your browser →It answers from your documents, and says where.
Quill Concierge answers the lines you choose when nobody can, in English, from the schedules and documents you upload. It takes messages and transfers calls that need a person.
Hands off to a person.
Quill answers in English from what you’ve given it, and transfers the call when a person is needed.
How Quill Concierge works →Books or takes the request.
Quill takes a request for your team to confirm, or books the slot straight onto your calendar when you connect Google Calendar and set appointment types, on Pro and Portfolio. It doesn’t promise anything else on your behalf.
Leaves the record.
Every call Quill takes is recorded, transcribed and summarized in the inbox, like every other call.
One price for the organization, not per seat.
Every plan covers every department up to its member limit. Compare the included channels and allowances below.
Compare every plan →$69/ month
- Up to 5 team members
- 1 phone number
- 500 call minutes a month
$199/ month
- Up to 20 team members
- Up to 3 phone numbers
- 2,000 call minutes a month
- 200 Quill Concierge minutes
- 2,000 texts a month
One-time setup $49
$599/ month
- Unlimited team members
- Up to 10 phone numbers
- 5,000 call minutes a month
- 600 Quill Concierge minutes
- 5,000 texts a month
One-time setup $49
Keep reading.
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Read the comparison →QuorumVoice vs RingCentral
A sourced side-by-side of RingCentral and QuorumVoice: channels, AI and pricing.
Read the comparison →
The State of Recording Compliance Across City and County Offices
Recording compliance gaps are growing fast in government offices. Learn which laws apply and how to build a defensible policy today.
Call Recording vs Full Conversation Intelligence: The Gap
Call recording stores audio files. Conversation intelligence adds transcription, search, CRM sync, and AI analytics. Here's exactly where each approach wins.
Questions about QuorumVoice for Local government
A number that routes callers to the right department, a record of every call that staff can search, and a way to keep council and staff off personal phones. QuorumVoice records, transcribes and summarizes every call, routes with a phone menu, and lets staff call and text from the office number.
QuorumVoice plays a recording notice on calls, then records and transcribes them. Recordings stay private and are opened only by the signed-in people in your organization. Consent and retention rules vary, so check the ones that apply to you.
Yes. Every call is recorded, transcribed and timestamped on the caller’s timeline. Search finds it by caller, date or what was said, and opens the recording and the transcript, with who answered.
Yes. A phone menu can send callers to the right department or queue, and every line has its own greeting, ring order and hours. Every call is logged wherever it lands.
No. QuorumVoice handles communications only. It runs alongside the systems you use for work orders, permits and billing.
Plans start at $69 a month for the whole organization, not per person. Starter: up to 5 members; Pro: up to 20 members; Portfolio: no member cap. Every plan includes call recording, transcription and AI summaries; texting is on Pro and Portfolio and Quill Concierge on Pro and Portfolio. See the pricing page for every allowance.
Yes. Port your existing number in during setup. A temporary QuorumVoice number works at no extra charge while the transfer runs, and its settings carry over at cutover. Local transfers usually take five to ten business days; the date is set by your current carrier.
Yes. The QuorumVoice app for iOS and Android has the shared inbox, texting from your business number, callbacks and every contact’s history, so nobody has to hand out a personal cell.
Last updated October 3, 2026