Every call from the public. Logged for the record.
Give your office one phone system with full logging. Every call, email and text is recorded, transcribed and filed to the caller, so the record is there when someone asks for it.
Or try Quill live in your browser →The gaps that become a public problem.
“A caller says they reported a pothole three months ago, and we have no record.”
Every call is on the record.
Every call is recorded, transcribed and timestamped on the caller’s timeline, with who answered, so the history is there when they call again.
Unified Inbox →“Records requests come in, and we can’t produce call records.”
Search every conversation.
Find calls by caller, date or what was said, then open the recording and transcript. Your office decides what to release.
Quill Assistant →“Council members take calls on personal phones with no trail.”
Calls and texts from the office number.
Return calls and texts from the office line on the web or the mobile app, so the conversation is logged instead of living on a personal phone.
Calls & Voicemail →“Front-desk staff turn over, and what they knew walks out the door.”
The history stays with the office.
Every caller’s calls, texts and email live on one timeline with a summary on top.
Unified Inbox →Every conversation, where every department can see it.
Calls, texts and email from residents land in one shared inbox, each with a summary and the category you set.
Desk phones and sticky notes.
One shared inbox.
Everything the front counter needs, on one platform.
One system for every department, one record per caller.
Menus that route
A phone menu sends callers to public works, utilities or the clerk; every call is recorded wherever it lands.
Calls & Voicemail →One inbox for the office
Calls, voicemails, texts and email in one list, sorted into the categories you set.
Unified Inbox →Find any conversation
Search by what was said, or ask Quill Assistant and get the calls behind the answer.
Quill Assistant →Numbers for the budget
What people call about and when, with scheduled reports emailed on your schedule.
Analytics →Callbacks kept
What staff promise becomes a loose end, and QuorumVoice asks before it’s closed.
Loose Ends →Answers after hours
Quill Concierge answers common questions from your documents and takes messages for the morning.
Quill Concierge →Callers get an answer after the counter closes.
Quill Concierge is included on Pro and Portfolio.
Call Quill yourself in your browser →It answers from your documents, and says where.
Quill Concierge answers the lines you choose when nobody can, in English, from the schedules and documents you upload. It takes messages and transfers calls that need a person.
Hands off to a person.
Quill answers in English from what you’ve given it, and transfers the call when a person is needed.
How Quill Concierge works →Takes requests, not liberties.
Appointments and callbacks come in as requests for your team to confirm. Quill doesn’t book or promise on your behalf.
Leaves the record.
Every call Quill takes is recorded, transcribed and summarized in the inbox, like every other call.
One price for the organization, not per seat.
Every plan covers every department up to its member limit. Compare the included channels and allowances below.
Compare every plan →$39/ month
- Up to 5 team members
- 1 phone number
- 500 call minutes a month
$139/ month
- Up to 20 team members
- Up to 3 phone numbers
- 2,000 call minutes a month
- 200 Quill Concierge minutes
- 2,000 texts a month
One-time setup $49
$399/ month
- Unlimited team members
- Up to 10 phone numbers
- 5,000 call minutes a month
- 600 Quill Concierge minutes
- 5,000 texts a month
One-time setup $49
Questions about QuorumVoice for Local government
It keeps the record: calls are recorded, transcribed and timestamped, and search finds them by caller, date or what was said. What you release, and how long you keep it, is up to your office and your records rules.
Yes. A phone menu can send callers to the right department or queue, and every line has its own greeting, ring order and hours. Every call is logged wherever it lands.
No. QuorumVoice handles communications only. It runs alongside the systems you use for work orders, permits and billing.
Plans start at $39 a month for the whole organization, not per person. Starter: up to 5 members; Pro: up to 20 members; Portfolio: no member cap. Every plan includes call recording, transcription and AI summaries; texting is on Pro and Portfolio and Quill Concierge on Pro and Portfolio. See the pricing page for every allowance.
Yes. Port your existing number in during setup. A temporary QuorumVoice number works at no extra charge while the transfer runs, and its settings carry over at cutover. Local transfers usually take five to ten business days; the date is set by your current carrier.
QuorumVoice plays a recording notice on calls, and recordings are stored privately and opened with short-lived links, only for people in your organization. Consent rules vary by state, so check the ones that apply to you.
Yes. The QuorumVoice app for iOS and Android has the shared inbox, texting from your business number, callbacks and every contact’s history, so nobody has to hand out a personal cell.