Legal

Delete your QuorumVoice account

QuorumVoice, by NextEdgeOps LLC. Delete your account in the app, on the web, or by email, and see what we delete and what we keep.

Delete your account in the app

On the QuorumVoice app for iPhone or Android:

Open the QuorumVoice app and sign in.
Tap your photo at the top of the screen, then tap Profile.
Scroll to the bottom and tap Delete account.
Type DELETE and confirm.

Your account is deleted and the app signs you out. If you own an organization, read If you own an organization first.

Delete your account on the web

Sign in at quorumvoice.com.
Open Settings, then Sign-in & devices under You.
Open Delete account at the bottom of the page. It shows what happens to each organization you belong to.
Click Delete account, type DELETE and confirm.

You're signed out on every device, and we email a confirmation to your account's address.

Ask us by email

If you can't sign in, or would rather we do it for you:

Email privacy@quorumvoice.com from the email address you use to sign in to QuorumVoice.
Say that you want your account deleted.
We answer verifiable requests within 30 days, or within 45 days for California requests, as our Privacy Policy states.

If you own an organization

What happens to each organization depends on who else is in it:

You're the only owner, and it has other members: transfer ownership first. In Settings, open Team and make someone else the owner, then delete your account. Until you do, deletion won't go ahead.
You're its only member: the organization closes with your account. Its subscription is cancelled right away, its phone numbers are released, pending invites are cancelled, its mailboxes and meetings stop syncing, and its scheduled reports are deleted.
Anyone else: a member, an admin, or an owner beside another owner. You're removed and the organization carries on without you.

What we delete

As soon as you confirm, we delete:

Your sign-in: your email address, phone number, password and linked Apple, Google or Microsoft sign-ins. You're signed out on every device.
Your profile: your name and other profile details, and the profile photos you uploaded.
Your place in each organization: your display name, personal phone number and role.
Your personal settings and activity: notifications, your devices' push notification tokens, queue and email subscriptions, scheduled report subscriptions, read and unread markers, activity history, call quality ratings and setup progress.
Your keys and credentials: your in-app calling credentials (also removed at our phone carrier), the connector access keys you made, and your stored Google sign-in token.
Your Ask Quill chats, pending requests to join an organization, your blog author profile and any waitlist sign-up.

The mailboxes you connected stop syncing in every organization.

What we keep, and for how long

Calls, messages and notes belong to the organization that handled them, so they stay in its history after you leave. We keep:

What	How long
Calls, voicemails, texts, emails, meetings, notes, tasks and loose ends you handled, with their recordings, transcripts and summaries. They no longer show your name.	As long as the organization's subscription. After the organization closes, 30 days for it to export its data, then deleted, unless the law requires us to keep them longer.
Team messages you sent and your place on call logs, so other people's conversations stay whole.	The same as the organization's other records.
The records of an organization that closes with your account.	30 days after it closes, for export, then deleted, unless the law requires us to keep them longer.
Billing records.	As long as tax and financial regulations require.
Account data we need to meet legal obligations.	A reasonable period after the account is closed, as those obligations require.

Delete some data without deleting your account

Email privacy@quorumvoice.com from your account's email address and tell us what to delete, such as particular calls, recordings, messages, emails or meetings. You can also remove your profile photo, or disconnect a Google or Zoom account in Settings, which deletes that connection and its stored tokens.

Questions

Our Privacy Policy explains what we collect and how long we keep it. For anything else about your data, email privacy@quorumvoice.com. QuorumVoice is a product of NextEdgeOps LLC, 432 Callery Pear Ct., Conroe, TX 77304.